This Privacy Policy explains how Miles Better Cleaning (“we”, “us”, “our”) collects and uses your personal data when you visit our website or contact us about our services. We act as the Data Controller for the personal data we process.
What data we collect
- Contact details you provide (name, email address, telephone number, address) and enquiry details (service requested, preferred dates, message).
- Technical data such as IP address and basic device information supplied by your browser. We currently do not use analytics or marketing cookies.
- Customer records if you go ahead with a service (quotes, invoices, job notes, communications).
How we use your data (lawful bases)
- To respond to enquiries and provide quotes (UK GDPR: legitimate interests and/or steps to enter a contract).
- To deliver and manage services including scheduling, updates and invoicing (contract).
- To maintain records and comply with legal obligations (e.g., tax and accounting) (legal obligation).
- To improve our website and services (legitimate interests).
Sharing your data
We do not sell your data. We may share limited data with trusted providers who help us run our business, such as website hosting, email service and payment providers. These parties only process data on our instructions and are bound by confidentiality and data protection terms.
International transfers
Where our providers store data outside the UK, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses).
How long we keep your data
- Enquiry emails and contact form submissions: up to 24 months after last contact.
- Customer and financial records: typically 6 years to meet HMRC requirements.
Your rights
Under UK data protection law you have rights to access, correct, erase, restrict or object to processing of your personal data, and to data portability. You also have the right to complain to the ICO.
Cookies
Our site currently uses only essential cookies (if any) required to operate the website and the contact form. If we add analytics or marketing cookies in the future, we will update this Policy and present a consent banner.
Contact
Data Controller: Miles Better Cleaning
Email: info@milesbettercleaning.co.uk
Tel: +44 7368 981675
Address: Leicester, Leicestershire, UK
Complaints
You can raise concerns with us using the contact details above. You also have the right to complain to the Information Commissioner’s Office (ICO).